Community Assistance and Life Liaison (CALL)

“In January 2021, City Council approved the contract to launch the Community Assistance and Life Liaison (CALL) program pilot. CALL will improve the response to mental illness, poverty, and addiction; providing assistance while reducing criminalization and stigma.

Many of the calls for service the Police Department is asked to respond to during a normal day are better addressed by a human services professional. Through CALL, emergency dispatchers will send social workers to certain calls for service including mental health crisis, suicide intervention, truancy, homeless complaints, and neighborhood disputes.