Business Description
CCD focuses on diverting appropriate mental health related calls received by APD’s Emergency Communications Division to a Call Center Clinician (C3) imbedded on the Operations Floor. The goal is to engage the caller in addressing mental health issues in the mental health treatment system as opposed to the criminal justice system. The C3 position will serve as an add-on service to a 911 Operator answering a call with a suspected or confirmed behavioral health crisis component.
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